FAQ

FAQ

Can I buy unique and pre-war jewellery online?
Vintage and unique pieces made by us can only be bought in our  boutique at 26 Mokotowska Street.

What can I find in the jagg. boutique?
You will buy the jagg. collection here, jewellery made to order, as well as individual unique and vintage pieces. You can choose a stone for your ring, which we will set in gold. You can also order handmade wedding bands or engagement rings. Among our products you are going to find pre-war jewellery - medallions, brooches, rings, necklaces and earrings.

A few words about pre-war jewellery...
The jewellery we sell is indeed "old". We do not sell stylized items, only originals that were made in the first half of XX century. Sometimes we refresh or renovate the jewellery. We never remove the decades of old patina from gold or silver. Vintage jewellery is checked by experts who work with us. You can feel safe, we take full responsibility for the jewellery we sell. The gemstone jewellery is certified by a qualified gemmologist.

What is "vintage", old and pre-war jewellery?
According to English-language literature, "vintage" jewellery is that which was created 50-100 years ago. Jewellery that was made more than 100 years ago is called antique. According to Polish Assay Offcie, old jewellery includes all the products dated before 1962. Pre-war jewellery is jewellery made before the outbreak of World War II.

Rings with diamonds.
Diamonds that we set in 14 carat gold have international certificates of originality with detailed description of the stone's parameters. Most often these are GIA, IGI or HRD certificates. The packshot photo of a product is only a preview of the shape of the ring. If you would like to see a photo of a particular stone of your choice, please email us at online@jagg.pl.

Can I buy jewellery available online in a boutique?
Yes, in our boutique you can purchase the regular jagg. collection, that is exactly the jewellery which is available at jagg.pl

Do we make jewellery according to your design or entrusted materials?
Unfortunately not, because we are not a goldsmith's workshop. We do not perform services such as melting down gold, repairing jewellery or setting clients' stones.

Delivery
Jewellery purchased at jagg.pl is sent to you by courier or parcel service InPost.  A parcel sent by courier usually reaches its addressee within one day of posting, although we cannot guarantee this. We also ship to member states of the European Union. You can find the estimated delivery time of your jewellery HERE.

Is it possible to collect the order personally?
Unfortunately it is not possible to pick up the ordered jewellery in the boutique.

Returns
You will find detailed information in the terms and conditions of purchase. You have the right to inform about the return of the jewellery within 14 days after receiving it. The cancellation can be made in writing (including letter or email) or by sending back the jewellery. In order to return your order please download and fill in the return form, order a courier and send the jewellery together with your receipt and filled in form. We accept returns only via courier. Send the parcel to the address: jagg.  Mokotowska 26 street, 00-561 Warsaw.

Returns details HERE.

Payment
When buying at jagg.pl you can only make payment via PayU. We do not accept bank transfers or cash on delivery.

Gift Cards
When you cannot decide on a purchase such as a gift, a Gift Card is the best choice. The card is valid for 6 months from the date of purchase. You can choose between an e-card which you can redeem at jagg.pl or a card to be redeemed in a boutique. E-cards and cards are sent as a physical voucher that you can give to the person you are gifting. If you would like an electronic version, please let us know in the order comment.

Packaging
Jewellery purchased online is sent in a black envelope with an elegant jagg. box tied with a ribbon. In a boutique we always pack the jewellery as a gift.

How to take care of your jewellery
Tips on how to take care of your jewellery you will find HERE

Rules of e-trading precious metal products 
Images of hallmarks can be found HERE
Rules of trading with precious metal products HERE



















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