The order is processed within 2-4 working days. For made-to-order jewelry, the lead time is listed on the product page.
Deliveries are carried out in Poland by courier companies and InPost parcel machines and in EU member countries by courier companies.
Poland: Shipments are delivered within 1-2 working days. Europe: Shipments are delivered within approximately 6 working days.
Returns
You have 14 days from the date you receive the parcel to request a cancellation of items purchased online. You have 14 days from the date of sending your statement of withdrawal to send the return to us. Template to download.
Send the goods with the statement and the proof of purchase to the following address: Mokotowska 26 Street, 00-561 Warsaw. The order can be sent by any carrier offering courier services. We do not accept returns sent to pick-up points (e.g. InPost parcel machines, Polish Post Offices or POP locations). Returned products cannot bear traces of use and must have tags (strings) with the seals they were marked with. Individually fitted products, which include bespoke jewellery, cannot be returned or exchanged.
To ensure a smooth logistical process, we do not offer exchanges. To make an exchange, please make a return and then place a new order with the selected goods.
Once the return is accepted, the payment will be refunded to your account within 14 business days of receiving the package.
Cookies and related technologies allow the website to function properly and help us adjust the offer to your needs. You can choose to accept our use of all these files and go to the store, or adapt the use of files to your preferences by selecting "Customize Consents".
Here you can define your preferences regarding the use of cookies.
These files are necessary for our website to function so they can't be switched off.
These files allow you to use other functions of the website (other than those necessary for its functioning). Enabling these files will give you access to the full functionality of the website.
These files allow us to analyze our online store, which may contribute to its better functioning and adaptation to the needs of our Users.
These files are used by the software provider within our store operates. They are not combined with other data left by you in the store. The purpose of collecting these files is to perform analysis that will contribute to the software development. You can read more about this in the Shoper cookies policy.
With these files, we can conduct marketing activities.