Delivery

The order is processed within 2-4 working days. 
For made-to-order jewelry, the lead time is listed on the product page.

Deliveries are carried out in Poland by courier companies and InPost parcel machines and in EU member countries by courier companies. 

Poland: Shipments are delivered within 1-2 working days.  
Europe: Shipments are delivered within approximately 6 working days.

Returns

You have 14 days from the date you receive the parcel to request a cancellation of items purchased online. You have 14 days from the date of sending your statement of withdrawal to send the return to us.

Send the declaration of withdrawal and the goods to the following address: Mokotowska 26 Street, 00-561 Warsaw. The statement must be accompanied by a receipt as proof of purchase. Template statement to download.

The order can be sent by any carrier offering courier services. We do not accept returns from stationary boutiques, Polish Post or parcel machines.

Individually fitted products, which include bespoke jewellery, cannot be returned or exchanged.
Returned products cannot bear traces of use and must have tags (strings) with the seals they were marked with.

More detailed information can be found in the Terms of Purchase

Exchange

To exchange a product for another one, please return the purchased product and place a new order.

 Complains

Complaints on the basis of the warranty should be submitted by e-mail at help@jagg.pl. 

Template of the complaint form to download.

You can find more detailed information in the Terms and Conditions of Purchase.