
Shipping
The order is processed within 2-4 working days.
For made-to-order jewelry, the lead time is listed on the product page.
Deliveries are carried out in Poland by courier companies and InPost parcel machines and in EU member countries by courier companies.
Poland: Shipments are delivered within 1-2 working days.
Europe: Shipments are delivered within approximately 6 working days.
Returns
The time to register the return of items purchased in the online store is 14 days from the time you receive the package - the time to send back to us the returned products is 14 days from the date of sending the statement of withdrawal from the contract. Please complete the return declaration form and include it in the return shipment, along with the returned products and proof of purchase (receipt).
We do not accept shipments sent to collection points, parcel machines, etc.. Returned products can be sent by any transporter that offers courier services to the address: 26 Mokotowska Street, 00-561 Warsaw.
Returned products cannot bear any signs of wearing and must have tags (seals) with which they were sealed. After accepting the return, the payment will be refunded to your account within 14 working days from the date of delivery of the package.
We do not accept returns of online orders at our boutique.
In order to guarantee a smooth logistical process, we do not offer exchanges. To make an exchange, please make a return and then make a new order.
If you have any further questions, please contact us via email - help@jagg.pl, with your order number in the subject line.
More detailed information can be found in the Terms of Purchase.